The Community Schemes Ombud Service (CSOS) is the regulatory authority for all community schemes in South Africa. It was established in terms of the Community Schemes Ombud Service Act, 2011 (Act 9 of 2011).It came into operation on 7 October 2016 with a mandate to:
- Regulate the conduct of parties in community schemes
- To regulate, control and quality assure all scheme governance documentation
- To provide a dispute resolution service
- To provide stakeholder training, consumer education and awareness for property owners, occupiers, other stakeholders and to ensure that the organisation is managed in an efficient and sustainable manner
The CSOS is a schedule 3A public entity, an entity of the Department of Human Settlements.