The Community Schemes Ombud Service (CSOS) is the regulatory authority for all community schemes in South Africa. It came into operation on 7 October 2016 with a mandate to:

  • Regulate the conduct of parties in community schemes; to regulate, control and quality assure all scheme governance documentation;
  • Provide a dispute resolution service;
  • Provide stakeholder training, consumer education and awareness for property owners, occupiers and other stakeholders; and
  • Ensure that the organisation is managed in an efficient and sustainable manner.

The CSOS is a schedule 3A public entity, an entity of the Department of Human Settlements.