Vision: To establish a world-class dispute resolution service within community schemes.

Mission: To facilitate and maintain a world-class dispute resolution service to promote good governance of community schemes by providing education and training to all relevant stakeholders.

Values:

Service Excellence
Independence
Transparency
Integrity
Innovation
Fairness

Key Priorities:

Establish a world-class dispute resolution service within community schemes characterised by organisational excellence and a conducive organisational culture.

Promote good governance of community schemes by developing and implementing appropriate guidelines to enhance stability and harmonious relations amongst the parties.

Roll-out massive educational campaigns to educate and train stakeholders within community schemes and the public at large.

Enhance community schemes tenure as an alternative tenure option.

Develop and implement appropriate organisational systems, controls and measures to enhance financial, economic and organisational efficiency.