For Immediate Release
HEADLINE: Covid-19 Virus: Temporary Closure of CSOS Sandton Head Office & Gauteng Service Centre as Precautionary Measure
Date Published: July 5, 2020




Sandton – The Community Schemes Ombud Service (the CSOS) received information that a CSOS employee at its Sandton offices came into contact with a positive COVID-19 case. On 03 July 2020, an employee of the CSOS notified management that his spouse who works directly in the medical services field, tested positive for COVID-19. Once the CSOS was notified of the matter staff members at the Sandton Head Office and Gauteng Service Centre were immediately evacuated pending a safety and health risk assessment.

Subsequently and as a precautionary measure, the CSOS Sandton Head Office and Gauteng Service Centre will be closed and sanitized before re-opening on Monday 13 July 2020.

Says CSOS Acting Chief Ombud Ndivhuo Rabuli, “I would like to assure all our stakeholders that the CSOS is committed to the continuity of its Service. However, an immediate priority is the health and wellbeing of our employees as well as parties in community schemes with whom we interact with.”

During the temporary closure CSOS staff members will be working remotely . Members of the public are encouraged to contact the CSOS using electronic means on the following email addresses:

The CSOS supports the Department of Health’s call to the public to practice good hygiene habits, including the washing of hands, sanitising, the wearing masks and keeping a safe distance.

For further CSOS Covid-19 and operational safety related enquires contact: Ms. Ivy Masete on

For more information contact:
Wanda Lubelwana
Manager Marketing and Communications


About the CSOS

The CSOS was established in terms of the Community Schemes Service Act, 2011 (Act 9 of 2011) to regulate the conduct of parties within community schemes and to ensure their good governance.

Community Schemes are defined in the CSOS Act as “living arrangements where there is shared use of and responsibility for land/buildings such as sectional title, homeowners ’associations, retirement housing schemes, share block companies and housing cooperatives.”

The CSOS mandate is to:

  • Develop and provide a dispute resolution service;
  • Provide training for conciliators, adjudicators and other employees of the CSOS;
  • Regulate, monitor and quality assure scheme governance documentation; and
  • To take custody of, preserve and provide public access electronically or by other means to scheme governance documentation.

In terms of the CSOS Act, all community schemes must be registered with the CSOS. To find out more

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