The Community Schemes Ombud Service  (“CSOS”) operates the website (the “Site”) and manages the placing of its content and maintenance of the Site. The CSOS aims to ensure that users get the best experience from the Site and is also committed to the issues of privacy. This page contains information about our use of cookies on the Site. 

Use of cookies on the Site

Cookies are text files transferred from your browser to your computer’s hard drive. They store information about your activity on a browser. They enable a website to remember you and your browsing interests so that you don’t have to search hard for specific products or information. The use of cookies is now commonplace on many websites and companies worldwide use cookies to monitor customer behaviour with the aim to improve interactivity with a website.

The CSOS uses cookies through the use of the following software on the Site:

Name of software provider

 Why is the cookie being used?

Google Analytics

 Analytics and website improvements


Google Analytics

The CSOS uses Google Analytics to evaluate how the Site is being used. The statistical reports provided by Google Analytics helps us to deliver more meaningful content for visitors to the Site. The CSOS does not collect (nor allow any third party to collect using the Site) personally identifiable information of visitors to the Site. We will not associate any data gathered with any personally identifying information. We will not link or seek to link any cookie information with any IP address or with the identity of a computer user. In short, our use of Google Analytics does not identify who you are, but it does track your movements on the Site.

A full list of cookies used by Google Analytics and explanations on how these work is available on Google’s website:

 Google Adwords

Th CSOS and its service providers may use advertising cookies to deliver ads that they believe are more relevant to you and your interests. Cookies remember what you have looked at on the Site and other sites, and may be combined with other information acquired from third parties. For more information about targeting and advertising cookies and how you can opt out, visit:

 How to disable cookies

You can stop cookies being downloaded on to your computer by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of the Site.

There is more information about cookies, including how to delete them on the website