The Community Schemes Ombud Service Act (Act 9 of 2011) was promulgated on 11 June 2011 and provides for the establishment of the Community Schemes Ombud Service (“CSOS”) as a public entity. The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No.1 of 1999) (PFMA).
This position will be reporting to the Chief Information Officer.
Requirements
• A National Diploma/Degree in Information Systems/Technology/Computer Science, or equivalent qualification at NQF6.
• Five (5) year Business Analyst or Process Analyst experience, three (3) of which must be at supervisory/senior level.
• Business Process certification or CBAP certification will be an added advantage.
• Knowledge / experience in applying formal business process modeling, process reengineering methods.
• Experience in the implementation of ICT solutions in a solution analyst/ design capacity.
• Experience in the implementation of various modules of Enterprise Resource Planning (ERP) systems.
• Demonstrate experience in application of business analysis methodologies, techniques and tools within problem solving and solution design.
• Knowledge in ICT procurement and related processes.
• Knowledge coupled with experience in working in an agile design & development environment will be an added advantage.
• Knowledge in working with business process management tools/repositories will be an added advantage.
• Stakeholder management and the ability to develop and maintain stakeholder networks.
• Confident to present and engage at an executive/ board level.
Key Performance Areas
• Gather/solicit and document business process requirements in the form of a business requirements specification.
• Develop business case, tender specifications and participate in procurement processes.
• Analyze, document and present current business processes, procedures, business rules.
• Documenting of detailed functional requirements specifications, in line with the business requirements and business goals (including screen designs where applicable).
• Validate own solution designs against business requirements to ensure delivery of a quality product.
• Oversee the development and testing of business applications (in conjunction with the Project Manager).
• Develop and/or update user/training manuals and/or standard operating procedures and train end-users.
• Compile and present solution documents to project stakeholders at an executive level.
• Contribute to all the change management and communication efforts related to the deployment of business solutions/applications.
• Contribute to the designing of formal and structured test cases.
• Play a lead role in the piloting and deployment business solutions/applications.
• Conduct post implementation benefit reviews and reporting.
Enquiries: Mr. Minkateko Shipalane & Ms. Selloane Makau, Human Resources Administrator, tel. (010) 593-0533.
Background checks on the preferred candidates will be conducted prior to an appointment.
Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Executive Manager: Corporate Affairs, Mr. Lesiba Seshoka and e-mailed to: recruitment5@csos.org.za
CLOSING DATE: 21 February 2022.
Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.
People with disabilities are encouraged to apply.
© 2021 Community Schemes Ombuds Service
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