The Community Schemes Ombud Service Act (Act 9 of 2011) was promulgated on 11 June 2011 and provides for the establishment of the Community Schemes Ombud Service (“CSOS”) as a public entity. The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No.1 of 1999) (PFMA).
Job location: Head Office
• Recognised post matric qualification/or Recognised degree will be an added advantage.
• 3 years Call Centre Experience or Customer support role.
• Basic knowledge of the South African Legislations.
• MS Officer (Excel; Word; PowerPoint).
• Customer focus and adaptability to different personality types.
• Excellent oral and written communication skills.
• Ability to multi-task, set priorities and manage time effectively.
• Meeting deadlines and working under pressure.
• High attention to detail and accuracy.
• Willingness to work long hours at times.
• Able to work independently, with minimal supervision.
• Analytical skills.
• Team Player.
• Active listening skills.
• Strong customer service skills.
Key duties attached to post:
• Manage large amounts of inbound calls in a timely manner.
• Effectively solving customer queries, complaints and inquiries.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Building sustainable relationships and engage customers by going the extra mile.
• Keeping records of all conversations in the call center database in an understandable manner.
• Meet personal/team qualitative and quantitative targets.
Enquiries: Mr. Minkateko Shipalane and Ms. Selloane Makau, tel. (010) 593-0533.
Background checks on the preferred candidates will be conducted prior to an appointment.
Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Executive Manager: Corporate Affairs, Mr. Lesiba Seshoka and e-mailed to: email@example.com
CLOSING DATE: 14 December 2021
Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.
People with disabilities are encouraged to apply.