JOB REF: CSOS/CMWC/05/21
REMUNERATION: r
JOB TITLE: CASE MANAGEMENT OFFICERS
Western Cape Regional Office
Date Published: May 27, 2021
Closing Date: June 4, 2021

This position will be reporting to the Chief Ombud.

Key Performance Areas
• Assessment of all applications for dispute resolution to determine jurisdiction and process those matters falling within CSOS jurisdiction.
• Identification of issues in dispute in terms of Section 39 of the CSOS Act.
• Prepare Notices in terms of section 43 of the CSOS Act.
• Facilitate submissions received from various interested parties in terms of Section 44 of the CSOS Act.
• Set the matter down for a Conciliation hearing in terms of Section 47 of the CSOS Act.
• Prepare file for Conciliation hearing.
• Managing and capturing reports on case management system in the division.
• Assist with telephone complaints as well as walk-in applicants.
• Providing weekly feedback to complainants.
• Provide monthly reports on all matters.
• Maintain diary of all matters.
• Assist with various adhoc administrative support and duties within the division.

Enquiries: Ms. Lindi Sibiya, Human Resources Manager, tel. (010) 593-0533.

Background checks on the preferred candidates will be conducted prior to an appointment.

Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Human Resources Manager, Ms. Lindi Sibiya and e-mailed to: recruitment2@csos.org.za

CLOSING DATE: 4 June 2021

People with disabilities are encouraged to apply.

Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.

Requirements
• Degree in Law.
• Knowledge of Dispute Resolution processes and Community Schemes.
• Professionalism.
• Active listener.
• Impact and influencer.
• Team player.
• Strong customer service skills.
• High attention to detail and accuracy.
• Excellent oral and written communication skills.

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