Where It All Started
There was no regulatory body to deal with complaints and disputes; for a number of years Government received a myriad of complaints from owners of properties located in community schemes, regarding their disgruntlement on some of the issues affecting them. For some time, the Department of Rural Development and Land Reform (DRDLR) entertained some of the complaints, including articulating policies intended to have such complaints resolved.
That mechanism had its rewards but was over-shadowed by a regulatory vacuum and limited attention placed on such matters. The only legal recourse available to consumers, to address their complaints, was through the courts which is costly and time consuming.