In 2003 the National Department of Human Settlements (NDHS) and the DRDLR started engaging with a particular focus on developing a dispute resolution mechanism focusing on community schemes. It was natural that the NDHS, as a department having human settlements mandates, would have to develop relevant legislation and establish a dedicated entity to plan and implement an effective dispute resolution mechanism.
In 2009/2010 the NDHS developed a detailed business case document which paved the way for the development of the CSOS Bill, which became an act on the 11th of June 2011. Promulgation of the Community Schemes Ombud Service Act meant that the NDHS had the necessary mandate to establish the CSOS.
The first board members of the community schemes ombud service was appointed on the 1st of January 2013.
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