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How to lodge a dispute

1. To lodge a dispute, please download the prescribed form here and complete it.

Completed forms must be emailed to:
GP, LP, NW: gp-complaints@csos.org.za
KZN, FS, MP: kzn-complaints@csos.org.za
WC, EC, NC: wc-complaints@csos.org.za

2. To follow up on a dispute lodged/or query the status of a dispute, please call our dedicated call centre on 0800 000 653.

3. For complaints in respect of disputes lodged please email disputecomplaints@csos.org.za.

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In terms of the CSOS Act and Regulations, all Community Schemes must register with the CSOS.

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ABOUT US

The CSOS was established in terms of the Community Schemes Ombud Service Act, 2011 (Act No 9 of 2011) to regulate the conduct of parties within community schemes.

A credible, world class ombud service for community schemes in South Africa.

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Community Scheme Resource Hub

Process and Forms

Payment of Levies & Fees

Amendment of Particulars

File Annual Returns

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KNOW YOUR RIGHTS

Dispute Resolution Procedures

Dispute Resolution Procedure

Who's Who

Who’s who in Community Schemes

Terms & Definitions

Terms and Definitions 

Frequently asked questions

FAQ’s

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